Refunds are offered for items returned within 14 days of the delivery date of your order. Returned means postmarked by the shipping carrier. All sales are final within 14 calendar days of the delivery date. 

Items must be returned in the same condition that you received it, unused, unwashed, with all Nazeerah tags still attached, and in its original packaging.

If a return does not meet our policy, it will be sent back to you.

All returns will incur a flat $9.95 conscious consumer fee, to help offset shipping and restocking costs. This amount will be deducted from your total refund. 

To start a return, please contact us at hello@nazeerah.com. Be sure to include your order number in the email subject line.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@nazeerah.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are not responsible for packages that are lost or damaged in transit. In the event your package goes missing, please notify us immediately at hello@nazeerah.com so that we can help file a claim with the shipping carrier. 

Non-returnable items
Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
Upon receipt at our warehouse, if your return meets the above requirements, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.